We’re sad to learn something prompted a return request - we want to make things right! If we sent you (or your gift recipient) an incorrect order or damaged/defective items, please accept our sincere apology.
Most orders are eligible for Amorcito’s 14-day return policy – the 14-day countdown begins when the order is delivered as confirmed by the courier. The return policy also applies to requests for exchanges.
Unfortunately, if the return request is made outside of this 14-day window, we won’t be able to honor the return request.
Please review the qualifying criteria for returns:
- Poor, defective, and damaged conditions – please take a photo to submit to Amorcito when the product is delivered (mobile phone photos acceptable).
- Complete sets must be returned – if purchased as a set or special bundle, individual items should not be returned alone.
- Items must be in the original packaging and unused.
The following items cannot be returned:
- Products that become damaged or have missing parts after delivery for reasons not caused by Amorcito.
- Products with return requests greater than 14 days from the courier-confirmed delivery date.
- Incomplete product sets.
- Products that have been used or don’t have the Amorcito original packaging.
- Products not purchased directly from Amorcito – but bought from a Retail Partner (please contact them).
- Gifts now purchased directly from Amorcito – please check with the person who sent the gift to you before contacting Amorcito.
- Gift Cards